Data licensing guide
By industry

Licensing customer support and call centre data for AI

By Ade Molajo · Updated · How we check figures

Quick answer

Yes, with care. Mercor lists call centres and BPOs at $20K–$250K, for recorded customer conversations, ideally multilingual, from 50 agents in specific markets. micro1 names customer support among the work it wants, from 30+ staff. Recordings are the hard part: callers agreed to recording for quality and training, not for licensing to AI companies.

$20K–$250K
Mercor's call centre range
50+
agents for Mercor
Multilingual
conversations are what Mercor prefers
Consent
for recordings is the key check

01What the programmes publish for customer support teams and call centres

Published ranges that apply to customer support teams and call centres: micro1 tiers from $100K to $2M and up; Mode $100K to $5M; Mercor’s Call Center or BPO listing $20K to $250K.$0$1M$2M$3M$4M$5Mmicro1$100K–500K · $500K–2M · $2M+micro1.ai/data-partnerships · 30 Oct 2026Mode$100K–$5M per companydata.mode.inc · 30 Oct 2026Mercor: Call Center or BPO$20K–$250Kdata.mercor.com/refer · 30 Oct 2026
Each programme’s own published range, checked 30 October 2026. Ranges, not offers.
What it wantsSizeLocationRange
Mercor: Call Center or BPO"Recorded customer conversations, ideally in more than one language"50–5,000 agentsIndia, France and francophone markets, Latin America, U.S. Hispanic markets, Japan$20K–$250K
ModeEmail, documents, chat, CRM, billing and operations30+US strongest; others case by case$100K–$5M
micro1SOPs, knowledge bases, CRM, project histories30+ full-timeUS first; strong UK demandTiers $100K–500K to $2M+

Each programme's own pages, checked 30–31 October 2026. Ranges, not offers. Mercor's call centre markets are specific; UK-only centres should look at micro1 and Mode.

Where these records usually live

Help desk

  • Zendesk
  • Intercom
  • Freshdesk
  • ServiceNow

Contact centre

  • Genesys
  • Five9
  • Talkdesk
  • Amazon Connect

Examples of common tools, to help you find your records. Product names and logos belong to their owners; no affiliation or endorsement.

02Why buyers want it

Support teams handle the same kinds of problems thousands of times, and their tickets and calls show how each one gets resolved. That's exactly what AI support agents are being trained to do, which is why both micro1 and Mercor name it.

03What to check first

  • Consent for recordings. The recording notice your callers heard probably didn't cover licensing to AI companies.
  • Client-owned calls. A BPO handling calls for a client usually can't license them without that client.
  • Payment and vulnerable-customer data. Card details and notes on vulnerable customers stay out.

04What's usually licensable, and what isn't

Customer support: usually licensable (Support playbooks and macros; Resolved tickets, customers removed; QA scorecards and training; Recorded calls with consent for this use) versus check first or leave out (Calls recorded only “for training and quality”; Card and account details; Calls you handle for a client; Vulnerable-customer notes).Usually licensableSupport playbooks and macrosResolved tickets, customers removedQA scorecards and trainingRecorded calls with consent for this useCheck first, or leave outCalls recorded only “for training andquality”Card and account detailsCalls you handle for a clientVulnerable-customer notes
A starting point for scoping, not a legal test.

05Get the free guide

The Data Licensing Guide for Customer Support and Call Centres covers it in a PDF for support teams and call centres: what can be licensed, what recording consent and client contracts keep out, and each programme's published figures, with a worked example and the questions to ask before you sign.

06Before you apply

  1. Separate your own support from work done for clients.
  2. Check what your recording notices and privacy information say.
  3. Start with tickets, macros and playbooks, which carry less risk.
  4. Ask the programme how it de-identifies voice and transcripts.

This isn't legal advice.

07Check which programmes you're likely to match

Our free fit check asks about your size, location, records and tools, then shows which programmes you're likely to match. The programme decides.

08Questions people ask

Can we license recorded calls?

Only with a lawful basis that covers it. "Calls may be recorded for training and quality" was about your own use, not licensing to a third party. Take advice.

We run calls for clients. Can we license them?

Usually not without the client: the calls and customer data belong to their relationship. Check your contracts.

Sources

Check which programmes you’re likely to matchA few short questions, about a minute. Free, no sign-up. The programme decides who qualifies.trackimpact.io/data →